Jet Center - Exceeding Expectations
and son team David and Ben Rider have established an FBO in western
Maryland based on the Golden Rule: they treat pilots and their passengers
the way they would want to be treated when flying into FBOs themselves.
Although it has only been open since 2003, Rider Jet Center at Hagerstown
Regional Airport – Richard A. Henson Field (KHGR) is based
on years of experience and industry knowledge—and already
has the reputation to prove it. This family-owned FBO, located on
the airport’s northwest quadrant, offers pilots and passengers
excellent physical facilities, personalized service and some of
the best customer service in the region.
David Rider, a Hagerstown native who has been in the general contracting
business for 30 years, has been flying out of his hometown airport
since 1967. Rider’s son, Ben, is a 2002 graduate of Embry-Riddle.
Soon after Ben graduated, the Riders decided the airport would benefit
from a new FBO, and in February 2003 Rider Jet Center opened its
doors. “We are the only FBO here on the field now,”
David says, “and we’ve already grown quite a bit since
A full-service FBO with 20 employees, Rider Jet Center is open “24
hours a day on call,” David says. It is more than a promise
as a pilot earlier this year learned. When his plane would not start
at 11:30 p.m., the pilot’s call to the after hours number
brought assistance within 15 minutes with a power cart. The plane
started, and pilot and passenger were on their way.
In addition to a well-stocked pilot shop, state-of-the-art WSI computers
are available to departing pilots for weather briefings in the pilot
briefing room. A luxurious, spacious passenger terminal and comfortable,
attractive pilot lounges and snooze rooms, along with satellite
television and conference rooms are also available. Friendly, professionally
trained customer service representatives can make arrangements for
hotel accommodations in the western Maryland area as well for rental
cars and catering services. With a call ahead from a pilot, a courtesy
car will always be waiting for pilots who will be visiting in the
“We try to always have a golf cart to lead every aircraft
in, whether it is a jet or a 150,” David says. Rider Jet Center
offers Air BP products, including Jet-A and 100LL, and attentive
line service personnel to assist pilots. “All of our line
service personnel go to yearly training at Air BP,” David
In addition to ramp or tiedown aircraft parking, the FBO also offers
40,000-square-feet of heated hangar space. Ground and in-flight
training is provided for a private pilot rating through ATP in single
or multi-engine aircraft with Eagle Air, a Cessna Pilot Center.
Aircraft rentals are also available.
“The customer is number one,” David says. “Our
mission is to provide pilots, passengers and their aircraft with
the highest level of safe and professional service in the industry.
I have flown for 40 years and have been to all kinds of FBOs, and
while they all vary, I know what I expect when I go to an FBO. I
think that’s what we’ve been able to provide here in
As those who have flown into KHGR know, Rider Jet Center is a great
stop whether you’re traveling up or down the East Coast.
Written by Leslie Johnston